In this Microsoft Ignite session, Rick Lievano, Gustavo do Couto Duarte, and Mathew George showcase how telecoms deploy Microsoft AI and Azure solutions for network automation and secure autonomous operations.

Unleashing Telco Innovation: Agentic AI & Connected Intelligence

Speakers: Rick Lievano, Gustavo do Couto Duarte, Mathew George
Event: Microsoft Ignite 2025, Session BRK385

Overview

This foundational breakout session demonstrates how the telecommunications industry is reshaping operations by adopting Microsoft AI and cloud technologies. Experts discuss the practical steps telcos take to unify data, automate workflows, accelerate service delivery, and develop secure, autonomous networking capabilities.

Key Topics

• TM Forum Standards & Network Automation Levels: Introduction to industry standards guiding automation.
• Agent Integration & Model Tuning: Learnings from the integration of AI agents, insights from model tuning, and leveraging ML analytics.
• Partnered AI & Automation Benefits: Panel discussion on how partner solutions boost network efficiency and business agility.
• Nokia & Industry Automation: Real-world perspectives on automation benefits and strategic industry shifts.
• AI Agent Development: Current and future focus areas for developing agentic AI within telecom workflows, including employee-driven innovation.
• Security Integration: How security agents are deployed to safeguard autonomous network systems and data.
• Recommendations for Telcos: Actionable advice for organizations starting with autonomous networking and AI-driven operations.

Chapters Breakdown

• 0:00 – TM Forum Standards and Network Automation Levels
• 10:47 – Agent Integration, Model Tuning, and ML Insights
• 15:56 – Partnered AI and Network Automation Benefits
• 19:08 – Nokia Highlights Industry Shift
• 24:22 – Rise of AI Agents and Employee Automation
• 26:27 – Future AI Agent Development in Workflows
• 30:25 – Security Agents & Autonomous Networks
• 36:17 – Telco Recommendations for Automation
• 44:15 – Session Wrap-Up and Resources

Resources

• Microsoft Fabric AI Data Solutions Plan
• Microsoft Telco Solutions
• Agentic AI for Telecoms
• Microsoft Ignite On-Demand Sessions

Actionable Insights

• Implement AI agents for data-centric network automation
• Explore security agent integration to protect autonomous systems
• Leverage Microsoft cloud platforms for scalable, unified data operations

Industry Impact

This session clarifies the technical path for telecoms and network practitioners to modernize with AI, machine learning, and secure automation using the Microsoft ecosystem.