Microsoft Events hosts a session with AT&T and IBM, highlighting agentic AI strategies and collaborations to revolutionize IT systems and drive significant productivity for global enterprises.

Transforming IT at AT&T with Agentic AI: Microsoft & IBM Partnership

Overview

This Microsoft Ignite session explores how AT&T, in partnership with Microsoft and IBM, accelerates IT transformation using agentic AI and multi-agent systems. Enterprise-scale AI adoption is shown to drive innovation, resilience, and productivity across complex technology landscapes.

Key Topics Covered

• Multi-Agent AI Systems: Leveraging coordinated AI agents to automate IT delivery and unlock business value.
• IBM Consulting Advantage Copilot: An internal agentic tool designed to improve company knowledge access and client insights within IT teams.
• Scaling AI: AT&T’s AI deployment serves 100,000 users and processes 10 billion tokens daily, demonstrating advanced scalability.
• Performance Optimization: Technical insights into managing cost, accuracy, and latency trade-offs in enterprise AI solutions.
• Hackathon Initiatives: Adoption of no-code tools by professional developers, illustrating how democratized AI accelerates innovation.
• IBM–Microsoft Partnership: The collaboration enables AT&T’s migration of IT workloads to the cloud, facilitating greater AI integration.
• AI-Driven Gains: AT&T and IBM report observed productivity improvements of 30–35% via automation and agentic solutions, alongside significant cost savings.
• Enterprise Best Practices: IBM’s role as ‘Client Zero’ highlights lessons learned from large-scale AI deployments within global enterprises.

Speakers

• Srinivas Jayanti
• Miha Kralj
• Mark Austin

Chapters Summary

• Speaker introductions and IBM’s approach to agentic AI
• Internal agentic copilots at IBM for knowledge access
• AT&T scales agentic AI to 100K users, 10B tokens/day
• Optimizing performance (cost/accuracy/latency)
• Hackathons encouraging no-code tools for developers
• Collaborative democratization of agentic AI
• IBM-Microsoft enabling cloud migration and AI adoption for AT&T
• Measurable gains in productivity and cost savings

Learn More

• Microsoft Ignite Event
• Session Code: BRKSP471 | Intermediate (Level 200)

Takeaways

• Multi-agent AI can transform enterprise IT delivery with resilience and scale
• Cloud migration, AI adoption, and productivity improvements are enabled through strategic IBM–Microsoft collaborations
• Best practices for scaling, optimizing, and democratizing AI across global organizations