Microsoft Events presents speakers Brianna Berry and Jan Jofra in a Microsoft Ignite 2025 session on deploying real agentic AI to solve MSP challenges, covering monetization and use cases across various industries.

Solving Real MSP Challenges with Agentic AI | Microsoft Ignite 2025

Speakers: Brianna Berry, Jan Jofra
Session ID: BRKSP451
Language: English (US)
Level: Intermediate (200)

Session Overview

This session demystifies the practical use of advanced agentic AI for managed service providers (MSPs). TD SYNNEX demonstrates how real-world AI agents, not just traditional chatbots, can deliver tangible business value across service management, security, billing, automation, and more.

Key Focus Areas

• AI Disruption and Value Creation: Understanding how intelligent agents differ from basic chatbots and how they are transforming MSP workflows.
• Monetization Strategies: Insights on building revenue streams with AI solutions, from tools like Copilot Chat to comprehensive agent-driven service offerings.
• Partner Enablement: Overview of StreamOne® and Destination AI™ as platforms powering AI adoption, helping partners deploy, manage, and scale AI solutions.

Real-World Use Cases

• Help Desk Automation: AI agents for autonomous ticket resolution and customer support.
• Supply Chain and Retail: Streamlining inventory management and sales processes using agentic AI.
• HR and Onboarding: Personalized information delivery and workflow automation for new hires.
• Process Integration: Leveraging generative AI to unify disparate business operations.

Market Research

The session is backed by proprietary research highlighting market readiness, adoption trends, and the measurable impacts of AI implementation for MSPs and their clients.

Practical Enablement

TD SYNNEX outlines a roadmap and practical ‘AI Game Plan,’ introducing Gentek AI Cloud Labs for piloting and scaling these intelligent agent solutions.

Additional Resources

• Microsoft Ignite for on-demand sessions and more learning
• Reference: Tags such as #MSIgnite, #Copilotandagentsatwork indicate alignment with Microsoft’s AI-focused event themes

For a deeper dive, access the full session on-demand via Microsoft Ignite.