Presented by Microsoft Events, Infosys EVP Balakrishna D.R. and Ray Wang examine Agentic AI and Small Language Models at Ignite 2025, focusing on enterprise transformation and ethical AI governance.

Enterprise AI Innovations: Agentic AI and Small Language Models at Microsoft Ignite 2025

Session Overview

This intermediate-level session, part of Microsoft Ignite 2025, spotlights advances in enterprise AI. Infosys EVP Balakrishna D.R. and analyst Ray Wang review the evolution from chatbots to Copilots to Agentic AI, emphasizing the increasing complexity and autonomy of post-LLM AI systems for business.

Key Topics

• Case Study: AI Platform Services for Telecom
  • Real-life implementation using AI orchestration for large-scale business automation
• The Evolution of AI in Enterprises
  • Moving from basic chatbots to sophisticated Copilots and fully agentic AI, with a central focus on Small Language Models (SLMs)
• Agentic AI for Audit Process Automation
  • Leveraging AI agents for autonomous audits and compliance workflows
• Cross-System Interoperability and Orchestration Agents
  • AI systems managing tasks across different platforms; ensuring robust integration for business scalability
• Continuous Learning
  • Agentic AI systems continuously learn from new data and adapt to changing enterprise requirements
• Human-Agent Collaboration
  • Exploring workflows that blend human expertise with AI autonomy for higher efficiency
• Responsible AI Framework
  • Infosys’ approach to ethical innovation; focusing on governance, trust, and transparency in deploying enterprise solutions

Notable Insights

• SLMs enable targeted, resource-efficient AI models for specific enterprise domains
• Multi-agent AI systems foster collaboration between platforms and processes
• Ethical frameworks are critical for scale, security, and trust, especially in regulated industries

Resources

• Learn more about Microsoft Ignite and access additional sessions at: https://ignite.microsoft.com

Chapters

• 0:00 — AI Platform Services Case Study
• 3:51 — Chatbots to Copilots to Agentic AI Evolution
• 5:34 — Audit Process Automation Example
• 5:50 — Cross-System Interoperability in AI Agents
• 7:19 — Orchestration Agents & Multi-Agent Collaboration
• 8:20 — Continuous AI System Learning
• 9:20 — Requirements for Trust and Foundation in Enterprise AI

Presented by Microsoft Events, featuring Balakrishna D.R. and Ray Wang. For more sessions and details, visit Microsoft Ignite.