Microsoft Events brings together financial industry leaders at Ignite 2025 to discuss the real-world impact of agentic AI, including customer experience enhancements, cloud migration strategies, and the deployment of Microsoft Copilot.

Agentic AI Drives Excellence in Financial Services: Microsoft Ignite Panel Highlights

Overview

This Microsoft Ignite 2025 breakout session features a panel of experts from global financial institutions discussing the ways agentic and generative AI are reshaping the finance industry. The session emphasizes practical lessons from large-scale deployments and outlines strategic initiatives for organizations becoming AI-first.

Key Topics Covered

• Agentic AI in Finance: Industry leaders discuss leveraging AI to improve customer experiences, drive operational resilience, and boost risk intelligence.
• Generative AI in Banking Processes: Real-world examples showcase how AI supports end-to-end banking operations.
• AI-First Organizations: OP Bank details its vision and experiences as an early adopter of AI at scale.
• Modernizing Infrastructure: The panel covers the shift from traditional data centers to cloud-based solutions, highlighting the role of application consolidation.
• Technical Debt & Code Modernization: Learn how agentic code development is used to address and reduce technical debt within financial organizations.
• Unified Experience Strategy: The importance of delivering cohesive experiences for both members and employees in a digital-first setting.
• Microsoft Tools for AI Transformation: The panel identifies Microsoft products, including Copilot, as crucial to change management and successful AI rollout.

Speakers

• Phani Damaraju
• Ravi Khokhar

Session Chapters (Timestamps)

• 0:00: Introduction and session overview
• 8:30: Panel discussion with financial industry leaders
• 14:12: Generative and agentic AI for banking
• 17:47: OP Bank’s AI-first strategy and successes
• 24:30: Infrastructure migration beyond data centers
• 25:03: Agentic code development tackling technical debt
• 28:00: Consolidating apps and cloud transitions
• 34:13: Unified experience strategies
• 43:39: Microsoft tools and Copilot in change management

Additional Resources

• Capgemini Banking & Capital Markets
• Capgemini Insurance
• Microsoft Ignite

Industry Impact

This session underscores the growing momentum around agentic and generative AI in financial services, offering insights for technology leaders and practitioners looking to drive innovation ethically and efficiently using the Microsoft ecosystem.