StormShadow007 describes challenges with user session disconnects in Azure Virtual Desktop pooled environments, seeking advice on session tracking and cleanup—especially with FSLogix-enabled hosts.

Troubleshooting User Session Issues in Azure Virtual Desktop (Pooled Host Pools)

Author: StormShadow007

Scenario

An organization is encountering intermittent user disconnections and failed session reconnections in an Azure Virtual Desktop (AVD) environment. The setup uses a pooled host pool with Windows 10/11 Enterprise multi-session OS and FSLogix profile management, accessed via the Remote Desktop client (Windows App).

The Issue

  • Users are unexpectedly disconnected during sign-in or cannot reconnect after disconnects.
  • Typical user error: “Your Remote Desktop Services session has ended. The administrator has ended the session, an error occurred while the connection was being established, or a network problem occurred.”
  • Affected session hosts appear healthy, and administrators did not initiate session terminations.
  • Rebooting a host may temporarily help, but the problem recurs.

Observations & Actions Taken

  • Restarted AVD agent services on session hosts.
  • Placed problem hosts into drain mode (preventing new logins).
  • Fully rebooted virtual machines.

Suspected Cause

  • Users may retain active or disconnected sessions on previous hosts.
  • FSLogix profile locks could be blocking new sessions from starting properly.

Questions Posed

  1. What is the best way to identify which users are connected to which hosts within a pooled host pool?
  2. Are there recommended practices (using Azure Portal or PowerShell) to detect and clear stuck/disconnected sessions?
  3. Has anyone experienced similar problems with pooled AVD, Windows 10/11, and FSLogix?

Community Solicitation

The author requests practical advice, PowerShell scripts, or Azure Portal best practices to:

  • Query and track user sessions across hosts
  • Remove or clear stale or locked sessions
  • Resolve FSLogix profile lock issues

Additional Context

  • Environment: Azure Virtual Desktop (AVD) Pooled Host Pool
  • Operating Systems: Windows 10/11 Enterprise multi-session
  • Profile Management: FSLogix
  • Client: Windows App (Remote Desktop)

This is a recurring troubleshooting scenario in Azure-based remote desktop deployments involving multi-session hosts and user profile containers.

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