Microsoft Events hosts a session with AT&T and IBM, highlighting agentic AI strategies and collaborations to revolutionize IT systems and drive significant productivity for global enterprises.

Transforming IT at AT&T with Agentic AI: Microsoft & IBM Partnership

Overview

This Microsoft Ignite session explores how AT&T, in partnership with Microsoft and IBM, accelerates IT transformation using agentic AI and multi-agent systems. Enterprise-scale AI adoption is shown to drive innovation, resilience, and productivity across complex technology landscapes.

Key Topics Covered

  • Multi-Agent AI Systems: Leveraging coordinated AI agents to automate IT delivery and unlock business value.
  • IBM Consulting Advantage Copilot: An internal agentic tool designed to improve company knowledge access and client insights within IT teams.
  • Scaling AI: AT&T’s AI deployment serves 100,000 users and processes 10 billion tokens daily, demonstrating advanced scalability.
  • Performance Optimization: Technical insights into managing cost, accuracy, and latency trade-offs in enterprise AI solutions.
  • Hackathon Initiatives: Adoption of no-code tools by professional developers, illustrating how democratized AI accelerates innovation.
  • IBM–Microsoft Partnership: The collaboration enables AT&T’s migration of IT workloads to the cloud, facilitating greater AI integration.
  • AI-Driven Gains: AT&T and IBM report observed productivity improvements of 30–35% via automation and agentic solutions, alongside significant cost savings.
  • Enterprise Best Practices: IBM’s role as ‘Client Zero’ highlights lessons learned from large-scale AI deployments within global enterprises.

Speakers

  • Srinivas Jayanti
  • Miha Kralj
  • Mark Austin

Chapters Summary

  • Speaker introductions and IBM’s approach to agentic AI
  • Internal agentic copilots at IBM for knowledge access
  • AT&T scales agentic AI to 100K users, 10B tokens/day
  • Optimizing performance (cost/accuracy/latency)
  • Hackathons encouraging no-code tools for developers
  • Collaborative democratization of agentic AI
  • IBM-Microsoft enabling cloud migration and AI adoption for AT&T
  • Measurable gains in productivity and cost savings

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Takeaways

  • Multi-agent AI can transform enterprise IT delivery with resilience and scale
  • Cloud migration, AI adoption, and productivity improvements are enabled through strategic IBM–Microsoft collaborations
  • Best practices for scaling, optimizing, and democratizing AI across global organizations