Microsoft Events presents a session from Ignite 2025, featuring Capgemini’s use of Microsoft AI platforms to drive industry knowledge creation and operational efficiency through multi-channel integration and GitHub platform enhancements.

AI-Powered Industry Solutions at Microsoft Ignite 2025

Presented by: Microsoft Events

This session from Microsoft Ignite 2025 explores collaborative innovations between Microsoft technologies and Capgemini’s industry expertise, with a strong focus on AI and operational scale.

Session Highlights

Welcome and Introduction
- Overview of Microsoft Ignite’s focus on transformative technology.
AI Transformation for Efficiency
- Capgemini shares strategies for leveraging AI to boost customer efficiency.
Multi-Channel Dynamic Knowledge Creation
- Introduction to building knowledge systems that span multiple channels using AI.
- Emphasis on combining Microsoft platforms with Capgemini’s domain expertise for scalable, intelligent solutions.
Intelligent Operation Centers
- Success story of supporting over 3 million users within an intelligent operation center.
- Insights on technology choices and scale.
Voice Technology for Support Expansion
- How voice technology enhances support capabilities and operational responsiveness.
Domain Knowledge Integration
- Strategies for embedding domain expertise into GitHub and internal platforms for organization-wide impact.
Agentic Industry Studio Impact
- Discussion of cross-platform impact and innovations introduced by agentic industry studio across Microsoft technologies.

Key Technologies and Concepts

Microsoft AI platforms (unspecified but referenced in knowledge creation, operations, and support contexts)
GitHub integrations for domain knowledge sharing
Voice technology as a support tool
Industry-scale operations with multi-channel engagement

Practical Insights

Strategies to build dynamic knowledge networks using Microsoft AI
Integrating organizational skills and domain expertise into developer tooling like GitHub
Scaling AI-powered support systems across millions of users
Operationalizing AI for tangible business and industry benefits

For more details and additional sessions, visit Microsoft Ignite.